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PRIVACY POLICY

At HS Altet Suites, we are committed to protecting the privacy and confidentiality of our guests' and users' personal data. This Privacy Policy describes how we collect, use and protect the information you provide when making a reservation, contacting us or using our services.


Data We Collect

To ensure the proper provision of our services, we may collect the following categories of personal data:

  • - Full name.
  • - Identity document or passport.
  • - Contact details, including email address and telephone number.
  • - Preferences related to the stay and special requests.
  • - Information required for the management and processing of payments.

Purpose of Data Processing

The personal data collected will be processed for the following purposes:

  • - Managing reservations, accommodation and contracted services.
  • - Complying with the legal and administrative obligations applicable to the establishment.
  • - Maintaining communication with guests before, during and after their stay.
  • - Continuously improving our services and the guest experience.

Data Protection

HS Altet Suites implements the necessary technical and organisational measures to ensure the security of personal data and prevent its loss, alteration, unauthorised access or improper disclosure.

Data is stored securely and will not be shared with third parties unless there is a legal obligation to do so or where such disclosure is necessary for the proper provision of the contracted services, such as payment gateways, booking platforms or other providers essential to the operation of the accommodation.

Guests' Rights

Guests and users may exercise their rights of access, rectification, erasure, restriction of processing or objection to the use of their personal data at any time, in accordance with the applicable data protection legislation.

To exercise any of these rights, you may contact HS Altet Suites through reception or by using the email address provided in the property's contact details.

Policy Updates

HS Altet Suites reserves the right to update or amend this Privacy Policy whenever necessary to adapt it to legal, operational or service-related changes. Any amendments will be published through the establishment's official channels.